Create an incident in ServiceNow when an issue is created in Jira Cloud

This template demonstrates how to create an incident in ServiceNow when an issue is created in Jira Cloud, and then adds a comment back to the Jira issue with the newly created incident number. Get started to learn more.

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📋 Overview

This template demonstrates how to create an incident in ServiceNow when an issue is created in Jira Cloud, and then adds a comment back to the Jira issue with the newly created incident number. Check out Jira Cloud and ServiceNow sync template for more comprehensive and ready-made solution.

🖊️ Setup

Set up the API connections and event listener for Jira Cloud and ServiceNow. You can either create new connectors or use existing ones.

🚀 Usage

Create a new issue in your Jira Cloud instance. Once the event is processed, a new incident will be created in ServiceNow, and a comment containing the incident number will be added to the Jira issue.

import { IssueCreatedEvent } from '@sr-connect/jira-cloud/events';
import ServiceNow from "./api/servicenow";
import JiraCloud from "./api/jira/cloud";

/**
 * This function creates an incident in ServiceNow when an issue is created in Jira Cloud and then adds a comment with incident number to the newly created issue
 *
 * @param event Object that holds Issue Created event data
 * @param context Object that holds function invocation context data
 */
export default async function (event: IssueCreatedEvent, context: Context): Promise<void> {
    if (context.triggerType === 'MANUAL') {
        console.error('This script is designed to be triggered externally or manually from the Event Listener. Please consider using Event Listener Test Event Payload if you need to trigger this script manually.');
        return;
    }

    try {
        // Create a new Incident in ServiceNow
        const incident = await ServiceNow.Table.addRecord({
            tableName: 'incident',
            body: {
                short_description: `${event.issue.key} -  ${event.issue.fields.summary}`
            }
        });

        // Add a comment to the Issue that was created to include the incident number
        await JiraCloud.Issue.Comment.addComment({
            issueIdOrKey: event.issue.key,
            body: {
                body: {
                    type: 'doc',
                    version: 1,
                    content: [{
                        type: 'paragraph',
                        content: [{
                            type: 'text',
                            text: `ServiceNow Incident: ${incident.result.number}`
                        }]
                    }]
                }
            }
        });

        console.log(`Incident created: ${incident.result.number}`);

    } catch (e) {
        console.log('Error while processing event', e)
    }
}